Hello bug hunters!
This page will teach you all the important information about reporting bugs.
Please read the information regarding bug reporting in this thread before submitting a report. As a result, we can process the bug reports faster and there are usually fewer queries, reducing the time between the report and fixing the bug.
How do I report a bug?
If you find a bug, then you can easily submit information about the issue via the bug report form at the bottom of this page. Please include as much detailed information as possible in each field.
How do I upload evidence?
While not mandatory, it helps our team a lot if we can watch the bug be reproduced in real-time. Therefore, we’ve given the option to submit evidence in the form of photos or videos. To do so, paste a link to an image- or video-hosting site. Please ensure that for databases that permissions are enabled to allow us to view the content.
How can we get in touch?
It is encouraged, but not necessary, to include your Discord contact information, if available. That way, if we're missing specific information about your report, we'll ask you for more helpful information until the error is found. However, given the number of reports that need to be worked on, we will not be able to contact each player about the results of investigations upon their conclusion.
Here you can find an example on how to fill the template:
Category — Let us know what type of issue this is, so that we can better streamline it. Is this an error in an item description? Are your skills not working as intended? Is an item buggy?
Title — Please give a short description of the bug you want to report.
Description — Here, you can let us know in detail what issue you are experiencing. Also specify the version of the client where the bug occurs.
Steps to reproduce — One of the most important steps is to give us a step-by-step recollection of the actions needed to make the bug happen again. Let us know how often the issue occurs as well (always, sometimes, or by chance).
Expected behavior — Explain how the result should be if the bug did not occur or does not exist.
Actual behavior — Explain here under what circumstances the bug occurs and describe in short sentences what the error is.
Screenshots (Optional) — If you’d like, attach a link to a screenshot or a video.
Your server and character name — Let us know what character this occurs on, and which server the character is located on.
Client version — Let us know what version of the game launcher you had while experiencing the issue.
Discord name (Optional) — This is for the purposes of contacting you, should we need more information.
Videos should be limited to the essentials, meaning that the videos may be cut as long as no significant information about the bug is lost. In addition, we ask that you do not deposit the videos with any background music, as these are only disturbing and out of place. Furthermore, the video quality must be at least 720p.
Based on the screenshots or videos, we should be able to reproduce the bug, but reproduction information is always helpful.